Support desk

Open a ticket, get a real reply.

Tickets are created at /contact/ and remain open in the visitor's browser until resolved. The support team replies in the same conversation, so the visitor never loses context.

Open ticket desk Read the FAQ
OPENticket desk
REPLYsame window
RESOLVEor follow-up
SUPPORT DESK · LIVE

01 · CategoriesFive ticket types the desk handles.

Routes your ticket to the right queue
Account

Sign-in & verification

OTP not arriving, password reset, mobile number change, account merge.

Open
KYC

Identity verification

Government ID upload, address proof, document rejection reasons.

Open
Withdraw

Withdrawal tickets

Pending withdrawal, failed UPI transfer, partial payout, free-withdrawal limit.

Open
Install

Install & setup

Unknown sources toggle, package-name mismatch, install failure, first-launch issue.

Open
Use

Responsible use

Self-exclusion (7 / 30 / 90 days), daily deposit cap, account closure.

Open
Brand

Bonus & promo

Welcome bonus ladder, daily / weekly / monthly claim, refer & earn, VIP tier dispute.

Open

02 · What to includeA useful first message in three lines.

Faster routing

The fastest tickets include the registered mobile number, the ticket category from the list above, and one sentence describing the issue. The desk replies in the same conversation, so the visitor does not need to repeat the context in the second message.

The desk does not read passwords and does not request them. If a message asks for a password, end the conversation and open a new ticket.

03 · StatusHow to know a ticket is being worked on.

Live status in the conversation

After the first message, the ticket is assigned a numeric ID and an access key. Both are stored locally in the browser so the visitor does not need to save them manually. The desk pings the conversation every few seconds; replies appear without a page refresh.

If the ticket is closed without resolution, the visitor can reset the conversation from the small reset icon at the top right of the chat surface. Resetting starts a new ticket; the previous ticket remains visible in the desk's archive for audit.